Please note all hospital costs have connection to attending physician feed as billed by physician. For a complete listing of medical facility provider prices, kindly contact all of our funds department at or email

Non-Emergency Transport Regarding Medical

Across Ontario, clients are responsible for the total cost of their non-emergency transport off medical facility, for many places, like room, your retirement house and long-term treatment amenities. The exception is if they have been being moved to keep their recent treatment at another resort.

Minimal expensive option, wherever possible, is for clients to prepare non-emergency transport with friends. In which that is not possible, many solutions can be found (like taxi, public transit and non-emergency client transport vehicles).

For clients who require to go away a healthcare facility on a stretcher or even in a wheelchair, and get no other options, St. Maryaˆ™s employees will book transportation. In these instances, customers might be delivered an invoice for your cost of transportation and a $20 administration fee.

For clients who need to be relocated to some other place within their unique recent health care bills at St. Maryaˆ™s, all of our associates is going to make transport preparations and they patients won’t be billed for his or her transport or charges.

In Your Stay

Your Individual Things

If you find yourself coming for a well planned treatment or consultation, be sure to leave all useful items in the home or provide them with to a dependable friend upon the arrival. This may involve cash, credit cards, jewellery, essential forms and any unique items (for example orthotics). St. Maryaˆ™s struggles to promise safe-keeping of private stuff while you are admitted, and we should not be held accountable private results which happen to be forgotten, stolen or destroyed while you’re within our attention.

Should you arrive in our crisis section as they are unable to plan in advance to exit these items in the home, once more we inquire you provide them with to a reliable family member or friend upon their arrival. We simply cannot feel held responsible for things that is shed, stolen or broken when you are inside our disaster division.

Your Own Mail

Their inbound email is actually sent daily. A Canada blog post mailbox (for outbound email) can be found next door through the Main entrances, next to the coach protection and stamps can be bought within the present store.

Incoming post ought to be addressed below:

The term and space amounts c/o St. Maryaˆ™s standard healthcare facility 911 Queenaˆ™s Boulevard Kitchener, Ontario N2M 1B2

Tv and Phone Renting

television and mobile local rental solutions are available just at the bedside, supplied by HealthHub client Engagement expertise. Patients or themselves can submit the leasing techniques anytime by going to can be obtained 24/7 to furthermore help respond to questions regarding regional route books and ask for support service assistance.

If you’re Discharged

Your attention teams will quickly prepare you to suit your release go out once their practices program is within room. The hospitalaˆ™s regular release times was 10:00 a.m. Be sure to help us guarantee a smooth changeover obtainable by creating your own friends/loved oneaˆ™s to compliment this discharge time.

Room Choice and Billing

If you want a private or semi-private space during your medical center stay, reasonably limited rate might be billed for your requirements or your insurance company.

During entry or pre-admission you’ll end up questioned to inquire your own preference for accommodation:

Please be aware costs become subject to transform

Just how do I determine if Im secure for a personal or semi-private room? Kindly check with your insurer to learn exacltly what the program discusses with regards to place type (for example. private or semi-private) and quantity.

Will St. Maryaˆ™s statement my personal insurer back at my part? St. Maryaˆ™s debts right to most major offered health and fitness benefits strategies. Kindly consult an SMGH admitting agent or your insurance firm to verify we can bill your own insurance company for you.

How do you request a private or semi-private area? During admission or pre-registration, our admitting representatives will explain a healthcare facility hotel available options. You’ll be asked to sign our very own pre-admission type and also to incorporate your insurance rates suggestions.

Am I going to manage to reserve a room of my option? The room possibility just isn’t sure, but we are going to make sure you supply.

Patient Gift Ideas

Present Store aˆ“ Madelineaˆ™s

Please note that as a result of COVID-19 safety measures, Madelineaˆ™s present store happens to be closed.


If you are sending flowers to someone at St. Maryaˆ™s, please note that some types commonly allowed under the hospitalaˆ™s aroma totally free plan. Simply because they could result severe trouble in certain people who have allergies, fragrance sensitivities and respiration issues.

Flora not allowed during the hospital:


Balloons are glint also an enjoyable solution to carry a patientaˆ™s spirits. Please be aware that as a result of latex allergies, merely Mylar balloons become recognized at St. Maryaˆ™s.

Wireless/Internet Accessibility

St. Maryaˆ™s try very happy to create free Wi-Fi to customers, family and visitors. We notice that a hospital keep may be tense, isolating and remaining associated with relatives and buddies is a crucial part of the patient and parents experiences. Access to anyone Wi-Fi community at St. Maryaˆ™s can be acquired through the entire medical center.

In Which Website Visitors Can Stay

As a local Cardiac middle, St. Maryaˆ™s provides care to a lot of those who live outside Waterloo Region. We now have partnered with nearby companies to offer caring rate for our clients and family members. Please contact the institution directly to know their own recent caring speed and also to reserve your own keep.

Guidelines for Patient/Family Associate

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